Delivery Information
Aus Solar Warehouse uses courier services to deliver large and bulky items and a SIGNATURE IS REQUIRED. Please make sure someone will be available to accept your delivery, or have your product delivered to your place of work or a friend, relative or neighbour! Your Delivery Notificaction will be forwarded to you via email with Tracking Number, ETA, and acceptance details. NB. You will be responsible and billed accordingly for re-deliveries charged by our courier. Dispatch & Delivery
General orders are dispatched within 24hrs of paying for your order, and shipping times are estimated at between 2-7 business days depending on your location within Australia.
Aus Solar Warehouse ships goods Australia wide, however at this time we do NOT accept international orders through our website, please contact us on (02) 8798 9263 to enquire about your order.

Customer Orders Policy
Aus Solar Warehouse is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

Ebay Orders - Fast & Free
Items showing "eBay FAST 'N FREE" have an estimated elivery time of 4 business days or less. Delivery times may vary upon buyer location and during peak periods.

Please inspect your item on arrival and if it appears to have any damage note it at time of signing delivery documents. Please contact us via phone to let us know of the issue. We will request you send photos of any damage via email before arranging an exchange.